When the equipment related to your Internet access services, such as a modem, is defective, you do not have to pay for services during the repair period if:

  • the device was provided to you by the service provider when the contract was signed or during the contract’s coverage period;
  • the repairs are covered by a warranty;
  • the merchant did not provide you with a replacement device free of charge during the repair period.

Applicable warranties

The law provides several warranties, including quality and a reasonable lifetime. These warranties, in accordance with the law, apply automatically and free of charge: a device (a modem, for example) must last for a reasonable period of time under normal use. It may also be covered by a warranty offered by the merchant or the manufacturer.

See the following pages for more information:


Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.