Contrary to the popular belief, you do not benefit from a 10-day delay to cancel a contract. Often, only a tribunal can cancel a contract concluded between a merchant and a consumer.
Contract concluded by phone or online
If you concluded a distance contract, by phone or online for example, specific rules apply. It is possible to cancel the contract without needing to pay any fees, within short elapsed time periods, if the merchant has not respected certain commitments.
|Situations||Cancellation time limit|
The move is not carried out within:
|Anytime, before moving day|
|The moving company did not provide a written contract within 15 days after you entered into an agreement.|| |
30 days following the contract signature date
| || |
7 days following receipt of a copy of the contract
How to cancel a distance contract
To cancel a distance moving contract, you must send a cancellation notice to the moving company. You are free to use the notice template and method of delivery of your choice. The Office de la protection du consommateur advises you to use registered mail or any other method that provides a proof of delivery.
The cancellation will take effect on the notice’s delivery date. The moving company must refund you within 15 days after the notice’s delivery.
Credit card purchases
Did you use a credit card to make a purchase? If the moving company does not refund you within 15 days following the purchase cancellation, you can file a chargeback request within 60 days.
Chargebacks allow you to ask your credit card company to credit the amount paid to your account.
For further information on this topic, please see:
Last update : October 16, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.