Contrary to the popular belief, you do not benefit from a 10-day delay to cancel a contract. Often, only a tribunal can cancel a contract concluded between a merchant and a consumer.

Contract concluded by phone or online

If you concluded a distance contract, by phone or online for example, specific rules apply. It is possible to cancel the contract without needing to pay any fees, within short elapsed time periods, if the merchant has not respected certain commitments.

Situations Cancellation time limit

The move is not carried out within:

  • 30 days following the date agreed upon in writing;
  • 30 days following the contract signature date, if no other date is indicated in the contract.
 
Anytime, before moving day
The moving company did not provide a written contract within 15 days after you entered into an agreement.

30 days following the contract signature date

 
  • The moving company did not provide all the mandatory information before you entered into an agreement, or it failed to provide them clearly. (If you become aware of this only on moving day, you then have 7 days from that moment on to cancel the contract.)
  • The moving company did not clearly provide the opportunity to accept or refuse its proposal or to amend it.
  • The contract you received does not contain all the mandatory information.
  • The contract you received cannot be printed and retained.
 

7 days following receipt of a copy of the contract

How to cancel a distance contract

To cancel a distance moving contract, you must send a cancellation notice to the moving company. You are free to use the notice template and method of delivery of your choice. The Office de la protection du consommateur advises you to use registered mail or any other method that provides a proof of delivery.

The cancellation will take effect on the notice’s delivery date. The moving company must refund you within 15 days after the notice’s delivery.

Credit card purchases

Did you use a credit card to make a purchase? If the moving company does not refund you within 15 days following the purchase cancellation, you can file a chargeback request within 60 days.

Chargebacks allow you to ask your credit card company to credit the amount paid to your account.

For further information on this topic, please see:

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.