Some moving companies may request a down payment before the move.

If possible, do not provide a down payment before a move, or pay only a very small sum. This will ensure that you will not lose your money if the company closes its doors or fails to show up on moving day.

Payments made over 2 months in advance

If the moving company requests a payment to be made over 2 months in advance:

  • check whether the merchant has a trust account;
  • if you need to give a down payment, write down a check payable to “[name of the merchant] in trust.”

A trust account will protect you in case the merchant goes bankrupt or closes its doors. The amounts deposited in such an account could serve as damages if something happens.

Contract concluded by phone or online

If you concluded your contract by phone or online, the moving company can request or accept an advance payment in only one case: if you pay by credit card.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.