Here are some tips to avoid misunderstandings with the vendor.

Choose a well-established merchant

Ask friends, family or neighbours to recommend vendors with whom they have been satisfied.

Be wary of classified ads in newspapers in which companies give only a phone number or make imprecise offers, for example “a truckload of logs.”

Getting informed about a merchant

To find out more information about a merchant, refer to our tool Get information about a merchant. By entering the name of a merchant into the tool, you will know :

  • if the Office has previously intervened with them;
  • if it has received formal notices from other consumers.

Last update : November 24, 2017

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.