No merchant may give false or misleading information on the existence, scope or length of a warranty.

The warranty offered by a merchant must comply with:

• the description provided in the contract;
• the merchant's advertisements;
• statements made by the representative, either verbally or in writing.

Contents of the document that states the warranty

In an advertisement, contract or any other written document, merchants must clearly indicate:

• the name and address of the person who grants the warranty;
• a description of the item or service covered by the warranty;
• information as to whether or not the warranty can be assigned;
• the obligations of the person who applies the warranty if the item is defective or the service non-compliant;
• the procedure to have the warranty applied and the name of the person to contact;
• the exact length of the warranty.

Recourse options

If a merchant has given you false or misleading information about a warranty, you must:

1. Notify the merchant of the problem and propose a solution.
2. If you are unable to come to an agreement, send the merchant a formal notice. The page titled Sending a formal notice explains how to proceed.
3. If the merchant fails to respond to your notice, you can ask the court to rule on the issue. The page titled Filing a complaint with the small claims court provides details on this subject.

You can also contact the Office de la protection du consommateur to find out whether you can file a complaint.

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