The Office de la protection du consommateur invites persons visiting its Web site to read up on its site’s privacy policy.

Responsibilities of the persons visiting the site

To browse safely, the Office recommends that you:

  • Use the most recent version of a Web browser (Internet Explorer, Firefox, Chrome, etc.);
  • Erase the cache memory of your computer after having submitted data.

Information collected for statistical purposes

The Office uses Google Analytics to study the browsing behaviour of visitors to its Web site. This is a tool used to analyse Web site traffic and use. It is provided by Google Inc. (Google).

Google Analytics collects the following information:

  • the number of visitors to the site;
  • their country, region and city of origin;
  • the type of browser and operating system they are using (Windows, Mac OS, Linux, etc.);
  • the date, time and duration of visits;
  • the pages consulted;
  • the address of the referring site, if visitors arrive at the Office Web site from another site.

The Office uses the information collected by Google Analytics to study use of its Web site and to produce statistical reports on visitor activity.

Use of IP addresses and cookies by Google Analytics

In order to collect information for its statistical reports, Google Analytics uses:

  • IP addresses, which are the numerical addresses that identify each computer connected to the Internet (for example,;
  • cookies. Cookies are small computer files that Web servers install on an Internet user’s computer, often without the user’s knowledge. These files can be retrieved by the server on subsequent visits. They may be installed on a short term basis (30 days), or a long term basis (2 years).

Part of the IP address and the information generated by the cookies are transmitted to Google. The company stores the data on servers located in the United States.

The last part of the IP address allows a computer’s precise location to be identified. This information is not transmitted to Google. Furthermore, no personal information that could be used to identify a visitor is saved or sent to Google by Google Analytics.

The cookies are used to:

  • collect standard data for Internet log files: Web pages consulted by visitors to the site, the browser that they use to access the Office Web site, the browser’s language, etc.;
  • collect data on the browsing behaviour of visitors to our site in an anonymous fashion.

The Office has configured Google Analytics in such a way that the data collected will not be used by Google to improve its products and services. Google has agreed not to combine the data collected from visitors to the Office Web site with any other data it possesses.

For more information about Google Analytics, consult the Google Web site. There you will find the privacy policy for this tool.

Opting out of the Google Analytics study

It is possible to opt out of the Google Analytics study if you wish. To do so:

You will still be able to access comparable information or services on our Web site.

If you have never disabled the cookies on your browser, they are undoubtedly enabled by default.

Rules governing the collection of personal information

The Office is subject to the Act respecting access to documents held by public bodies and the protection of personal information. As such, the Office cannot collect any personal information without your consent.

In addition to obtaining your consent, the Office must inform you of:

  • the name and address of the public body on whose behalf the information is being collected;
  • the purposes for which the information is collected;
  • the categories of persons who will have access to the information;
  • the fact that a reply is obligatory or optional;
  • the consequences in case of a refusal to reply;
  • the rights of access and correction provided by law.

Only authorized personnel from the Office have access to personal information, such access being limited to the nature of their duties and required tasks.

E-mails are handled with the same privacy measures as regular mail. Should you decide to submit personal information to us by e-mail or through a form available on our Web site, we will only use the information that is necessary to reply to your message.

Personal information is only communicated to another government body if the communication is required by law. Under no circumstances do we communicate submitted information to private organizations or use it to draw up user profiles.

Links to external sites

In the Office Web site you will find links to external (government or private) sites to provide you with more information. The information exchanged on these sites is not subject to the privacy policy of the Office Web site. They are subject to the privacy policy of the external site, if there is one.

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Last update : September 15, 2016