We welcome your information requests and complaints.

If you select one of the following tabs, new content will be displayed about the chosen subject.

Before calling us, check whether the topic of your request is part of the consumer topics that are not covered by the Office.

We offer uninterrupted telephone service from Monday to Friday between 8:30 a.m. and 4:30 p.m.

If you are calling from one of these areas, use the local number to reach the Office free of charge.

Montréal

514 253-6556

Québec

418 643-1484

Trois-Rivières

819 371-6400

Saguenay

418 695-8427

Gatineau

819 772-3016

Sherbrooke

819 820-3694

Saint-Jérôme

450 569-7585

Another area in Québec or in Canada

1 888 OPC-ALLO (1 888 672-2556)

We answer calls in the order they are received, regardless of their point of origin.

As we operate a small scale call centre, the average waiting time to speak to a consumer protection agent is 10 minutes. Waiting times vary based on the flow and the nature of the calls. Generally speaking, waiting times are longer on Monday mornings as well as between 11:30 a.m. and 1:30 p.m., regardless of the day of the week.

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Before submitting an information request or filing a complaint

Step 1: Check whether an answer to your question is already on the site. To do so, please use:

Step 2: Check whether the topic of your request is part of the consumer topics that are not covered by the Office. For example, the Office does not reply to requests about rental housing or insurance.

Sending an information request or filing a complaint

To ensure we can properly reply to your request or analyse your complaint, please provide the following information in the Information Request field of the information form:

  • the name of the concerned merchant along with their contact information, if available;
  • the date of your purchase or of the signing of the contract;
  • the purpose of your request.

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Business hours:

  • Monday, Tuesday, Wednesday and Friday, from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.; and
  • Thursday from 9:30 a.m. to noon and from 1 p.m. to 4:30 p.m.

List and addresses of our regional offices


You recommend this page:http://www.opc.gouv.qc.ca/en/contact/consumer/

Last update : March 15, 2017