Before purchasing a trip, enquire about the cancellation terms.

Cancellation terms

The reimbursement or non-reimbursement conditions in the event of a cancellation must appear on your receipt or in a brochure describing the purchased services and the terms of the contract. Take the time to read them.

If you purchase your trip by telephone or on the Internet within 7 days of your departure, the cancellation terms can be communicated verbally.

To find out more about this subject, go to the page that deals with Cancelling a trip.


You recommend this page:http://www.opc.gouv.qc.ca/en/consumer/good-service/voyage/voyage/tips/cancellation/

Last update : August 18, 2016

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.