The Compensation fund for customers of travel agents usually reimburses all the amounts paid to a travel agent in return for tourism services.

The amount of the compensation could be limited if many people are affected by a single situation.

Items not covered by the fund

The fund does not reimburse the following:

  • "Non tourism-related" goods or services (the purchase of travel insurance, tourist guide services, luggage, etc.);
  • Losses due to services that were not performed or provided, such as wasted vacation days or loss of salary caused by a flight cancellation;
  • Travel services that comply with the agreement reached with your travel agent, but you are dissatisfied with. For example, meals that are not served at the time you requested during a cruise.

Reimbursement by a third party

If you receive reimbursement from a third party, such as an insurance company, you may not receive compensation from the fund.

However, if you received a partial reimbursement you can claim the difference from the fund. For example, you paid $1,000 for services that were not provided and received a $400 reimbursement from your insurance company. You can claim the remaining $600 from the fund.

Reimbursement delay

The Office opens a claim file when it first receives a reimbursement request from a traveler. The Office issues refunds within 6 months after the opening of a claim file. 

Top of page

You recommend this page:http://www.opc.gouv.qc.ca/en/consumer/good-service/travel/voyage/service-non-disponible/fonds-indemnisation/montant-remboursement/

Last update : June 30, 2016

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.