To submit a request for reimbursement, you must fill out the following form: Compensation Fund for Customers of Travel Agents (PDF, 221,9 KB).

How to fill out the form

Save the form on your computer, or smart device, then fill it out on screen before printing it out to sign it. To fill out the form on screen, you must use version 8 or later of the Adobe Reader (available free of charge).

If you have problems saving or filling out the form, first print it out, then fill it out legibly by hand.

Please note that the form contains a sworn declaration that you must complete before a commissioner for oaths.

Documents to provide

Along with the filled out compensation form, you must provide all of the following documents:

  • Original copies of the travel agency invoice and receipt;
  • Proof of payment for all travel services (flight tickets, hotel accommodations, cruise packages, etc.). Such proof may also include a copy of both sides of a cashed cheque, a credit or debit card receipt, a credit card statement of account, etc.;
  • Tickets or travel documents you purchased, if applicable;

You should also provide any other document you deem relevant to your claim.

Reimbursement request to a third party

Have you submitted a reimbursement request for the same event to another organization, company or person, for example, your credit card company? If so, you must provide the name of the organization, company or person in Section 6 of the form.

Receipt notification

The Office de la protection du consommateur will acknowledge receipt of your claim within 30 days. The receipt notification outlines the main steps of the compensation process and associated time frames.

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Last update : July 12, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.