Make sure that your complaint falls under OPC jurisdiction
Do you feel that your consumer rights have not been respected? Are you having a problem with a merchant? Do you want to file a complaint with the Office de la protection du consommateur?
Before requesting a complaint form, check to see if your actually complaint falls under OPC jurisdiction.
Make sure that your complaint does not fall under the jurisdiction of another government organization. Since consumer affairs is an extensive sector, some activities fall under the jurisdiction of other government departments and agencies to which the Office directs consumers:
For information on the services offered by the different government departments and agencies, go to the Services Québec website www.gouv.qc.ca
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If you are experiencing a problem with a telecommunications services provider
The Office can help you determine the various types of recourse available based on the problem you submit.
Also, the Commissioner for Complaints for Telecommunications Services (CCTS) can resolve complaints related to compliance with contract clauses lodged by consumers and small businesses in the telecommunications sector, including local phone, long-distance and wireless service, as well as Internet access service.
If you have an unresolved problem involving issues such as billing, contract clauses or services provided, and you are unable to resolve it directly with your provider, you can file a complaint with the CCTS.
To access the complaint form
If your problem falls under the Office's jurisdiction, you should contact a consumer protection officer to submit your problem. Discussing the issue with an officer will make it possible to determine whether the complaint is admissible and help avoid unnecessary steps.
Make sure you have all the appropriate documents handy (contracts, invoices, etc.) so that an officer can analyze your situation over the phone, provide you with information and point you in the right direction as to how to proceed.
OPC phone numbers
| Montréal | 514 253-6556 |
| Québec | 418 643-1484 |
| Trois-Rivières | 819 371-6400 |
| Saguenay | 418 695-8427 |
| Gatineau | 819 772-3016 |
| Sherbrooke | 819 820-3694 |
| Saint-Jérôme | 450 569-7585 |
| Elsewhere in Québec and in Canada | 1 888 OPC-ALLO (1 888 672-2556) |
All calls enter the same telephone system. We respond to calls in the order they are received regardless of their point of origin.
Call center wait time varies depending on the volume and nature of calls received. We inform all callers of the estimated wait time as soon as their call is received.