About the Office

Laws and regulations

• Section of Consumer Protection Act
• Section of Act respecting the collection of certain debts
• Section of Travel Agents Act
• Section of Act respecting prearranged funeral services and sepultures

 

Section of Consumer Protection Act

• Governs merchant-consumer contracts
• Provides for a fundamental guarantee on all goods and services
• Provides for specific protection for certain types of contracts (credit, door-to-door sales, mail order sales, automobile sale and repair, long-term leasing, etc.)
• Determines fields of commercial activity requiring permit issuing
• Supervises advertising targeting children aged 13 and under
• Prohibits merchants from employing deceitful practices

Corresponding regulations

• Regulation enacting the Consumer Protection Act
• Voluntary undertaking on accurate pricing policy
• Order in council respecting the application of rules of conduct to used automobile merchants

 

Section of Act respecting the collection of certain debts

• Establishes rules of conduct governing debt collection
• Requires debt collectors to hold a permit and pay a surety

Corresponding regulations

• Regulation respecting the application of the Act respecting the collection of certain debts

 

Section of Travel Agents Act

• Requires travel agents to hold a permit, issued only if the applicant meets certain criteria
• Requires agents to pay a surety that is proportional to their sales figure
• Requires travel agents to collect and remit customer contributions to the Fonds d'indemnisation des clients des agents de voyages (Compensation fund for customers of travel agents), which it governs

Corresponding regulations

• Regulation respecting the application of the Travel Agents Act

 

Section of Act respecting prearranged funeral services and sepultures

• Protects the amounts paid by consumers who buy prearranged funeral services and sepultures
• Requires 90% of the cost of goods and services to be provided upon death to be deposited in trust
• Requires the merchant to adjust the amounts deposited in trust to the cost-of-living index (inflation)

Corresponding regulations

• Regulation respecting the application of the Act respecting prearranged funeral services and sepultures
• Decree respecting the adoption of rules of conduct concerning the sale of prearranged funeral services and sepultures by itinerant merchants