Retail remote-parties sales give us access to a multitude of products and services the world over. Telephone, mail and online purchases are remote-parties contracts under the Consumer Protection Act
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- These are contracts concluded when the merchant and consumer are not in one another's presence and are preceded by the merchant's offer to conclude a remote-parties contract.
- These rules apply to all purchases made with a merchant in Québec, Canada or abroad.
Description of merchant's offer
When a merchant offers to sell goods or services at a distance, the law requires that he supply you with a detailed description of his offer, which must contain the following information:
- merchant's name, address, telephone number, fax number and e-mail address;
- detailed description of each good and service offered for sale;
- total amount of purchase, including cost of good or service, related fees and taxes;
- description of potential additional costs, i.e. customs tariffs, broker's fees, etc.;
- transaction currency (Euro, USF, etc.);
- if applicable, delivery date, means, time and carrier;
- in-house policies for cancelling a purchase, returning merchandise, exchanges or refunds.