OPC Service Quality
To maintain a high degree of satisfaction regarding its services, the Office de la protection du consommateur is happy to receive comments and suggestions from its clients and the public. Should the OPC fall short of their expectations, clients, merchants and organizations can voice their dissatisfaction with service delivery or the manner in which the OPC carries out its mandate.
- Complaints must relate to OPC service quality and not to a problem with a merchant.
- The reason for the complaint must be described in detail. If you wish, you may suggest a solution to the problem.
- Complaints and comments may be taken into consideration without necessitating a reply. For a reply, please indicate how you can be reached.
- If the reply requires sending confidential information on our part, it must be processed by telephone or mail.
- Complaints will be processed discreetly without negative repercussions on a given file, if applicable. Analyses of complaints and comments will not identify anyone.
- Information is confidential in keeping with the Act respecting access documents held by public bodies and the protection of personal information.
You can also forward your comments and suggestions :
- 1- By OPC Service Quality Form ;
- 2- By telephone, extension 2219 ;
- 3- By mail :
-
Mrs Yolande Côté
Bureau de la qualité des services
Office de la protection du consommateur
400, boul. Jean-Lesage, bureau 450
Québec (Québec) G1K 8W4
- 4- By fax : 418 528-2844
Follow-up commitment
- A receipt will automatically be issued when the OPC service quality form is received. Telephone messages will be returned the same day or the next day. For forms received by mail, a receipt will be issued unless a reply can be transmitted within 5 working days.
- Complaints will be processed within 15 working days of reception.
- Complaints that are founded will be followed up and lasting solutions sought to the problems raised.
- The OPC's annual report will contain an analysis of complaints received and their follow.
You may lodge a complaint with the Protecteur du citoyen.if you are unhappy with the treatment you received. Before getting involved, the Protecteur du citoyen will ensure that the complaint falls under its jurisdiction and that you have tried, as far as possible, to settle the problem yourself or used the other recourses available.